Popular Questions
BASICS
1. How do I track my order?
2. Where can I find my order code?
3. I don’t have my order code. What can I do?
4. Can I change my order after checkout?
5. Can I cancel my order?
6. Can I change the delivery address or hotel?
Delivery & Tracking
Tracking
1. Where is my order?
2. My order is late. What should I do?
3. My order says delivered, but I don’t have it.
4. The order hasn’t been assigned to a rider yet. Is that normal?
5. The tracking link doesn’t open or doesn’t update.
6. My order was rejected or cancelled. What happens now?
Food Issue
Quality
1. An item is missing from my order. What should I do?
2. I received the wrong item.
3. My food arrived cold.
4. My food arrived damaged or spilled.
5. I didn’t like the taste of the food.
6. My special request was ignored.
Payment
Billing
1. How do I check my refund status?
2. How long does a refund take?
3. I was charged twice. What should I do?
4. I see a pending charge. Is that normal?
5. Can I get an invoice?
6. How do welcome or promo codes work?
