Customer Terms and Conditions
Last updated: [20.03.2026]
These Customer Terms and Conditions govern your use of the Belldrop platform and the ordering of food and beverages through Belldrop. Please read them carefully before placing an order. This document should be reviewed by German counsel before publication.
1. Identity of Belldrop
Belldrop is a brand and service operated by:
Pellegrino DE UG (haftungsbeschränkt)
Kaiserstraße 39
63065 Offenbach am Main, Germany
Commercial Register: HRB 58035 (Amtsgericht Offenbach am Main)
VAT ID (USt-IdNr.): DE456020353
Tax No. (Steuernummer): 044/241/10105
Managing Director: Niccolò Senni von Wunster
Email: contact@belldrop.de
Phone: +49 15227606188
In these Terms, “Belldrop”, “we”, “us” or “our” refers to Pellegrino DE UG (haftungsbeschränkt) in its capacity as platform operator, unless the context requires otherwise.
2. Definitions
“Customer” or “You” means any natural person who has reached the age of 18 or any legal entity placing an Order through Belldrop.
“Restaurant Partner” means a restaurant, food business or other merchant listed on the Belldrop platform that prepares and sells food and beverages to Customers. The Restaurant Partner is the seller of the food and beverages ordered through Belldrop.
“Order” means an order for food, beverages or related items placed by the Customer with the Restaurant Partner through the Belldrop platform.
“Food Agreement” means the binding agreement between the Customer and the Restaurant Partner for the purchase of food and beverages, concluded through the Belldrop platform.
“Belldrop Platform” means the Belldrop website, QR-code-based ordering pages, web application and any related digital interfaces operated by Belldrop through which Orders may be placed.
“Belldrop Service” means the intermediary, platform, order-routing, coordination and delivery-facilitation services provided by Belldrop to the Customer.
“Belldrop Fee” means the service fee charged by Belldrop to the Customer for use of the Belldrop Service, as displayed in the checkout flow before an Order is placed.
“Delivery Fee” means the fee charged for delivery of the Order to the designated Handover Point, as displayed in the checkout flow.
“Rider Tip” means a voluntary gratuity paid by the Customer intended for the rider or courier delivering the Order.
“Hotel” means the hotel, accommodation or hospitality establishment where the Customer is located and where the Order is to be delivered or handed over.
“Handover Point” means the designated location for delivery of the Order, such as the hotel lobby, reception, or other point specified in the ordering flow.
“Storekit” means the third-party technology and payment infrastructure provider used by Belldrop to power parts of the ordering and payment flow.
3. Scope and Applicability
3.1 These Customer Terms and Conditions (“Terms”) apply to all use of the Belldrop Platform by Customers and to all Orders placed through Belldrop.
3.2 By placing an Order, scanning a Belldrop QR code, or otherwise using the Belldrop Platform, you agree to be bound by these Terms.
3.3 Deviating general terms and conditions of the Customer are not recognised unless Belldrop expressly agrees in writing.
3.4 The Customer must be at least 18 years of age to use the Belldrop Platform and place Orders.
3.5 Belldrop may update these Terms from time to time. Changes will be published on the Belldrop Platform. Continued use of the Belldrop Platform after publication constitutes acceptance of the updated Terms. Material changes will be communicated in advance where reasonably possible.
4. Role of Belldrop — Platform Operator and Intermediary
4.1 Belldrop operates a digital platform that enables Customers to discover, order and receive food and beverages from Restaurant Partners, with delivery to Hotels and other designated locations.
4.2 Belldrop acts as a commercial intermediary and collection agent on behalf of the Restaurant Partner. Belldrop does not itself sell, manufacture, prepare or supply the food and beverages listed on the platform. The Restaurant Partner is and remains the seller of the food and beverages.
4.3 By placing an Order, the Customer concludes a Food Agreement directly with the relevant Restaurant Partner for the food and beverages. Belldrop facilitates the conclusion and performance of that Food Agreement but is not a party to it.
4.4 In addition to the Food Agreement, the Customer enters into a separate agreement with Belldrop for the Belldrop Service, which includes use of the platform, order routing, coordination and, where applicable, delivery facilitation. The consideration for the Belldrop Service is the Belldrop Fee and, where applicable, the Delivery Fee.
4.5 The presentation of Restaurant Partners, menus and products on the Belldrop Platform is based on information supplied by the Restaurant Partner. Belldrop does not independently verify the accuracy, completeness or legality of such information and is not responsible for it.
5. Ordering Process and Contract Formation
5.1 The display of Restaurant Partner menus and products on the Belldrop Platform does not constitute a binding offer. It is an invitation to the Customer to place an Order.
5.2 By completing the checkout process and confirming the Order, the Customer makes a binding offer to the Restaurant Partner (for the food and beverages) and to Belldrop (for the Belldrop Service).
5.3 The Food Agreement between the Customer and the Restaurant Partner is concluded when the Restaurant Partner accepts the Order. Acceptance is communicated through the Belldrop Platform, typically by an order confirmation.
5.4 Belldrop will send or display an order confirmation summarising the Order. This confirmation is for informational purposes and confirms receipt. The Food Agreement is formed upon the Restaurant Partner’s acceptance.
5.5 The Restaurant Partner reserves the right to reject an Order, for example if items are unavailable, if there is doubt about the authenticity of the Order, or in cases of force majeure. Belldrop is also entitled to refuse Orders on operational or integrity grounds.
5.6 The Customer is responsible for ensuring that all information provided during the ordering process, including contact details, Hotel name, room number and any delivery instructions, is accurate and complete.
6. Prices and Checkout Transparency
6.1 The checkout flow will display the following components separately before the Customer confirms the Order:
• Food and beverages sold by the Restaurant Partner (including applicable VAT)
• Belldrop Fee (Belldrop’s own service fee)
• Delivery Fee, where applicable
• Rider Tip, where applicable (voluntary)
• Total amount payable
6.2 All prices for food and beverages are set by the Restaurant Partner and include the legally applicable value-added tax (VAT).
6.3 The Belldrop Fee and Delivery Fee are set by Belldrop and include applicable VAT. These fees are Belldrop’s own charges for its services.
6.4 Deposits (Pfand), minimum order surcharges or other charges will be displayed separately in the checkout flow where applicable.
6.5 The Customer should review all price components carefully before confirming the Order.
7. Payment
7.1 The Customer’s payment obligation arises upon confirmation of the Order.
7.2 The Customer pays the total amount (food, Belldrop Fee, Delivery Fee and Rider Tip, if applicable) through the payment methods available in the Belldrop Platform.
7.3 Belldrop is authorised by the Restaurant Partner to collect payment for the food and beverages on behalf of the Restaurant Partner. Payment by the Customer to Belldrop (or to the payment service provider used by Belldrop) for the food and beverages component has full discharging effect (Erfüllungswirkung) towards the Restaurant Partner. This means that once the Customer has paid, the Customer’s payment obligation towards the Restaurant Partner for the food is fulfilled.
7.4 Payment for the Belldrop Fee and Delivery Fee is made directly to Belldrop as consideration for Belldrop’s own services.
7.5 Payment processing is facilitated through Storekit and/or other payment service providers integrated into the Belldrop Platform. The Customer acknowledges that third-party payment terms may apply to the payment transaction. Belldrop is not responsible for payment failures caused by third-party payment infrastructure.
7.6 If a payment method fails or is declined, the Order may not be processed. The Customer is responsible for ensuring that the selected payment method is valid and sufficiently funded.
8. Rider Tip
8.1 The Customer may, at their sole discretion, add a voluntary Rider Tip during the checkout process. The Rider Tip is intended exclusively for the rider or courier delivering the Order.
8.2 The Rider Tip is not payment for Belldrop’s services. Belldrop acts solely as a pass-through for the Rider Tip and will ensure the tip amount reaches the delivering rider.
8.3 Once an Order has been confirmed, the Rider Tip is non-refundable and cannot be cancelled or returned.
9. Delivery and Hotel Handover
9.1 Belldrop facilitates delivery of the Order to the designated Handover Point at or within the Hotel. Delivery may be carried out by Belldrop’s own riders, contracted couriers or logistics partners.
9.2 The Customer must ensure they are reachable and available to receive the Order at or near the Handover Point. If the Customer is not reachable, Belldrop may deliver the Order to the hotel lobby, reception or other reasonable handover location.
9.3 Where a room number is requested and provided, Belldrop may share limited information (customer name, order reference, room number) with hotel reception staff for the purpose of facilitating handover.
9.4 Once the Order has been handed over at the designated Handover Point or left at reception, the delivery is deemed complete. Belldrop is not responsible for the Order after handover, including for quality deterioration resulting from the Customer’s failure to collect or receive the Order in a timely manner.
9.5 Estimated delivery times shown on the Belldrop Platform are non-binding estimates. Actual delivery times may vary due to preparation, traffic, weather or other operational factors.
10. Cancellation
10.1 After the Order has been confirmed and the Restaurant Partner has accepted it, the Order generally cannot be cancelled by the Customer. This is because the Restaurant Partner typically begins food preparation immediately upon acceptance.
10.2 The Restaurant Partner or Belldrop may cancel an Order if: (a) the ordered items are no longer available; (b) the Customer’s contact information is incorrect or inoperable; (c) there is reasonable doubt about the authenticity or legitimacy of the Order; or (d) in cases of force majeure.
10.3 If Belldrop or the Restaurant Partner cancels an Order that has already been paid for, the Customer will receive a refund in accordance with Section 12.
11. Right of Withdrawal (Widerrufsrecht)
11.1 If the Customer is a consumer within the meaning of Section 13 BGB, the Customer may in principle have a statutory right of withdrawal from distance contracts under Section 355 BGB.
11.2 However, this right of withdrawal does not apply to the supply of goods that can spoil quickly or that would quickly exceed their expiry date (Section 312g(2) No. 2 BGB). Since food and beverages ordered through Belldrop are typically perishable, the right of withdrawal is excluded for the food and beverages component of most Orders. The same applies where the goods are sealed for hygiene reasons and the seal has been removed after delivery, or where the goods have been inseparably mixed after delivery.
11.3 For the Belldrop Service component (platform and delivery facilitation), the right of withdrawal is excluded once the service has been fully provided, provided the Customer was informed and consented before performance began.
11.4 In practice, this means that for the vast majority of food and beverage Orders placed through Belldrop, no right of withdrawal applies. To the extent a right of withdrawal does apply to any part of an Order, the statutory provisions of Sections 355 ff. BGB apply. The Customer may exercise such right by sending a clear statement to Belldrop (Pellegrino DE UG (haftungsbeschränkt), Kaiserstraße 39, 63065 Offenbach am Main, Germany; Email: contact@belldrop.de) within fourteen days of receiving the goods. A model withdrawal form is available upon request.
12. Refunds
12.1 If the Customer has a justified complaint (for example, missing items, significantly incorrect order, or quality issues attributable to the Restaurant Partner or the delivery process), the Customer should contact Belldrop customer support promptly at contact@belldrop.de.
12.2 Subject to investigation, Belldrop will issue a refund to the Customer’s original payment method for justified complaints.
12.3 Belldrop may issue a full refund, a partial refund for specific items, or a refund of a specific amount (for example, the delivery fee only). Each Order may only be refunded once.
12.4 Refunds are processed immediately by Belldrop through Storekit. Depending on the Customer’s bank or payment provider, it may take 3 to 5 business days for the refund to appear in the Customer’s account.
12.5 The allocation of refund responsibility between the Restaurant Partner and Belldrop is governed by the Belldrop Restaurant Partner Agreement and is not the Customer’s concern. From the Customer’s perspective, Belldrop is the single point of contact for complaints and refund requests.
13. Complaints
13.1 Complaints regarding the food, order accuracy or quality should be directed to Belldrop at contact@belldrop.de, which will coordinate with the Restaurant Partner as necessary. Belldrop acts as the central point of contact for all order-related issues.
13.2 Complaints should be submitted promptly and include sufficient detail (order reference, description of the issue, photos where applicable).
13.3 Belldrop will acknowledge receipt of a complaint as soon as possible and aims to resolve complaints within a reasonable timeframe.
14. Allergens and Product Information
14.1 Product descriptions, ingredients and allergen information are provided by the Restaurant Partner. Belldrop publishes this information on behalf of the Restaurant Partner and does not independently verify its accuracy or completeness.
14.2 If the Customer has food allergies, intolerances or other dietary restrictions, the Customer is strongly advised to contact the Restaurant Partner directly before placing an Order.
14.3 Belldrop shall not be liable for any harm resulting from inaccurate or incomplete product or allergen information provided by the Restaurant Partner.
15. Limitation of Liability
15.1 Belldrop shall be liable without limitation in accordance with statutory provisions for damages caused intentionally or through gross negligence, as well as for damages arising from injury to life, body or health, and under the German Product Liability Act (Produkthaftungsgesetz).
15.2 In cases of simple negligence, Belldrop shall only be liable for breach of a material contractual obligation (Kardinalspflicht), the fulfilment of which is essential for the proper performance of the contract and on the observance of which the Customer may regularly rely. In such cases, liability is limited to the foreseeable and typically occurring damage. In all other cases of simple negligence, Belldrop’s liability is excluded.
15.3 The limitations in Section 15.2 also apply to the liability of Belldrop’s employees, agents and vicarious agents (Erfüllungsgehilfen).
15.4 Belldrop is not liable for: (a) the quality, safety, legality or accuracy of the food, beverages or product information provided by the Restaurant Partner; (b) the performance of the Food Agreement between the Customer and the Restaurant Partner; (c) delays or disruptions caused by force majeure, including pandemics, strikes, natural disasters or breakdown of communication networks; or (d) acts or omissions of the Hotel or its staff.
15.5 The Restaurant Partner is solely responsible for the preparation, quality and safety of the food and beverages, including compliance with food safety regulations, allergen labelling and hygiene standards.
15.6 Belldrop does not guarantee uninterrupted or error-free availability of the Belldrop Platform. Belldrop may perform scheduled or unscheduled maintenance and may restrict availability at any time.
16. User Conduct and Prohibited Activities
16.1 The Customer shall use the Belldrop Platform only for its intended purpose of ordering food and beverages for personal consumption.
16.2 The following activities are prohibited:
• Placing false, fraudulent or malicious Orders
• Providing inaccurate contact or delivery information
• Abusing refund or promotional mechanisms
• Interfering with the Belldrop Platform, including through automated scraping, bots or reverse engineering
• Reselling items ordered through Belldrop
• Any use that violates applicable law
16.3 Belldrop reserves the right to refuse, suspend or block access to the Belldrop Platform for Customers who engage in prohibited activities, abuse the platform or cause harm to Belldrop, Restaurant Partners, riders or other users.
17. Intellectual Property
17.1 All intellectual property rights in the Belldrop Platform, including trademarks, logos, software, design and content, belong to Pellegrino DE UG (haftungsbeschränkt) or its licensors.
17.2 The Customer is granted a limited, non-exclusive, non-transferable, revocable right to use the Belldrop Platform for its intended purpose in accordance with these Terms.
17.3 No rights in the intellectual property of Belldrop are granted to the Customer except as expressly provided in these Terms.
18. Data Protection
18.1 Belldrop processes the Customer’s personal data in accordance with its Privacy Notice, which is available on the Belldrop Platform. For privacy-related enquiries, please contact privacy@belldrop.de.
18.2 By using the Belldrop Platform, the Customer acknowledges having read the Privacy Notice.
19. Third-Party Services and Ordering Infrastructure
19.1 The Belldrop Platform uses third-party technology and services, including Storekit (ordering and payment infrastructure), Shipday (delivery management), Intercom (customer support), and other providers for parts of the ordering, checkout, delivery and communication flow.
19.2 Where parts of the ordering or payment flow are provided by third parties, additional third-party terms may apply to those specific services. Such third-party terms apply only to the extent they govern the relevant third-party service and do not alter the contractual roles described in these Terms (in particular, the Restaurant Partner remains the seller of food, and Belldrop remains the platform operator and collection agent).
19.3 Belldrop is not responsible for failures, interruptions or limitations of third-party services.
20. Governing Law and Dispute Resolution
20.1 These Terms and all agreements concluded through the Belldrop Platform shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
20.2 If the Customer is a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms shall be Offenbach am Main, Germany.
20.3 Mandatory consumer protection provisions of the country in which the Customer has their habitual residence remain unaffected.
20.4 The European Online Dispute Resolution platform has been discontinued. Belldrop is not obliged and does not agree to participate in dispute resolution proceedings before a consumer arbitration board, unless required by mandatory law.
21. Severability
21.1 If any provision of these Terms is or becomes invalid, unenforceable or void, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.
22. Assignment
22.1 Belldrop may assign its rights or obligations under these Terms, in whole or in part, to an affiliate, successor or acquirer of its business without the Customer’s prior consent.
22.2 The Customer may not assign any rights or obligations under these Terms without Belldrop’s prior written consent.
Customer Terms and Conditions
Last updated: [20.03.2026]
These Customer Terms and Conditions govern your use of the Belldrop platform and the ordering of food and beverages through Belldrop. Please read them carefully before placing an order. This document should be reviewed by German counsel before publication.
1. Identity of Belldrop
Belldrop is a brand and service operated by:
Pellegrino DE UG (haftungsbeschränkt)
Kaiserstraße 39
63065 Offenbach am Main, Germany
Commercial Register: HRB 58035 (Amtsgericht Offenbach am Main)
VAT ID (USt-IdNr.): DE456020353
Tax No. (Steuernummer): 044/241/10105
Managing Director: Niccolò Senni von Wunster
Email: contact@belldrop.de
Phone: +49 15227606188
In these Terms, “Belldrop”, “we”, “us” or “our” refers to Pellegrino DE UG (haftungsbeschränkt) in its capacity as platform operator, unless the context requires otherwise.
2. Definitions
“Customer” or “You” means any natural person who has reached the age of 18 or any legal entity placing an Order through Belldrop.
“Restaurant Partner” means a restaurant, food business or other merchant listed on the Belldrop platform that prepares and sells food and beverages to Customers. The Restaurant Partner is the seller of the food and beverages ordered through Belldrop.
“Order” means an order for food, beverages or related items placed by the Customer with the Restaurant Partner through the Belldrop platform.
“Food Agreement” means the binding agreement between the Customer and the Restaurant Partner for the purchase of food and beverages, concluded through the Belldrop platform.
“Belldrop Platform” means the Belldrop website, QR-code-based ordering pages, web application and any related digital interfaces operated by Belldrop through which Orders may be placed.
“Belldrop Service” means the intermediary, platform, order-routing, coordination and delivery-facilitation services provided by Belldrop to the Customer.
“Belldrop Fee” means the service fee charged by Belldrop to the Customer for use of the Belldrop Service, as displayed in the checkout flow before an Order is placed.
“Delivery Fee” means the fee charged for delivery of the Order to the designated Handover Point, as displayed in the checkout flow.
“Rider Tip” means a voluntary gratuity paid by the Customer intended for the rider or courier delivering the Order.
“Hotel” means the hotel, accommodation or hospitality establishment where the Customer is located and where the Order is to be delivered or handed over.
“Handover Point” means the designated location for delivery of the Order, such as the hotel lobby, reception, or other point specified in the ordering flow.
“Storekit” means the third-party technology and payment infrastructure provider used by Belldrop to power parts of the ordering and payment flow.
3. Scope and Applicability
3.1 These Customer Terms and Conditions (“Terms”) apply to all use of the Belldrop Platform by Customers and to all Orders placed through Belldrop.
3.2 By placing an Order, scanning a Belldrop QR code, or otherwise using the Belldrop Platform, you agree to be bound by these Terms.
3.3 Deviating general terms and conditions of the Customer are not recognised unless Belldrop expressly agrees in writing.
3.4 The Customer must be at least 18 years of age to use the Belldrop Platform and place Orders.
3.5 Belldrop may update these Terms from time to time. Changes will be published on the Belldrop Platform. Continued use of the Belldrop Platform after publication constitutes acceptance of the updated Terms. Material changes will be communicated in advance where reasonably possible.
4. Role of Belldrop — Platform Operator and Intermediary
4.1 Belldrop operates a digital platform that enables Customers to discover, order and receive food and beverages from Restaurant Partners, with delivery to Hotels and other designated locations.
4.2 Belldrop acts as a commercial intermediary and collection agent on behalf of the Restaurant Partner. Belldrop does not itself sell, manufacture, prepare or supply the food and beverages listed on the platform. The Restaurant Partner is and remains the seller of the food and beverages.
4.3 By placing an Order, the Customer concludes a Food Agreement directly with the relevant Restaurant Partner for the food and beverages. Belldrop facilitates the conclusion and performance of that Food Agreement but is not a party to it.
4.4 In addition to the Food Agreement, the Customer enters into a separate agreement with Belldrop for the Belldrop Service, which includes use of the platform, order routing, coordination and, where applicable, delivery facilitation. The consideration for the Belldrop Service is the Belldrop Fee and, where applicable, the Delivery Fee.
4.5 The presentation of Restaurant Partners, menus and products on the Belldrop Platform is based on information supplied by the Restaurant Partner. Belldrop does not independently verify the accuracy, completeness or legality of such information and is not responsible for it.
5. Ordering Process and Contract Formation
5.1 The display of Restaurant Partner menus and products on the Belldrop Platform does not constitute a binding offer. It is an invitation to the Customer to place an Order.
5.2 By completing the checkout process and confirming the Order, the Customer makes a binding offer to the Restaurant Partner (for the food and beverages) and to Belldrop (for the Belldrop Service).
5.3 The Food Agreement between the Customer and the Restaurant Partner is concluded when the Restaurant Partner accepts the Order. Acceptance is communicated through the Belldrop Platform, typically by an order confirmation.
5.4 Belldrop will send or display an order confirmation summarising the Order. This confirmation is for informational purposes and confirms receipt. The Food Agreement is formed upon the Restaurant Partner’s acceptance.
5.5 The Restaurant Partner reserves the right to reject an Order, for example if items are unavailable, if there is doubt about the authenticity of the Order, or in cases of force majeure. Belldrop is also entitled to refuse Orders on operational or integrity grounds.
5.6 The Customer is responsible for ensuring that all information provided during the ordering process, including contact details, Hotel name, room number and any delivery instructions, is accurate and complete.
6. Prices and Checkout Transparency
6.1 The checkout flow will display the following components separately before the Customer confirms the Order:
• Food and beverages sold by the Restaurant Partner (including applicable VAT)
• Belldrop Fee (Belldrop’s own service fee)
• Delivery Fee, where applicable
• Rider Tip, where applicable (voluntary)
• Total amount payable
6.2 All prices for food and beverages are set by the Restaurant Partner and include the legally applicable value-added tax (VAT).
6.3 The Belldrop Fee and Delivery Fee are set by Belldrop and include applicable VAT. These fees are Belldrop’s own charges for its services.
6.4 Deposits (Pfand), minimum order surcharges or other charges will be displayed separately in the checkout flow where applicable.
6.5 The Customer should review all price components carefully before confirming the Order.
7. Payment
7.1 The Customer’s payment obligation arises upon confirmation of the Order.
7.2 The Customer pays the total amount (food, Belldrop Fee, Delivery Fee and Rider Tip, if applicable) through the payment methods available in the Belldrop Platform.
7.3 Belldrop is authorised by the Restaurant Partner to collect payment for the food and beverages on behalf of the Restaurant Partner. Payment by the Customer to Belldrop (or to the payment service provider used by Belldrop) for the food and beverages component has full discharging effect (Erfüllungswirkung) towards the Restaurant Partner. This means that once the Customer has paid, the Customer’s payment obligation towards the Restaurant Partner for the food is fulfilled.
7.4 Payment for the Belldrop Fee and Delivery Fee is made directly to Belldrop as consideration for Belldrop’s own services.
7.5 Payment processing is facilitated through Storekit and/or other payment service providers integrated into the Belldrop Platform. The Customer acknowledges that third-party payment terms may apply to the payment transaction. Belldrop is not responsible for payment failures caused by third-party payment infrastructure.
7.6 If a payment method fails or is declined, the Order may not be processed. The Customer is responsible for ensuring that the selected payment method is valid and sufficiently funded.
8. Rider Tip
8.1 The Customer may, at their sole discretion, add a voluntary Rider Tip during the checkout process. The Rider Tip is intended exclusively for the rider or courier delivering the Order.
8.2 The Rider Tip is not payment for Belldrop’s services. Belldrop acts solely as a pass-through for the Rider Tip and will ensure the tip amount reaches the delivering rider.
8.3 Once an Order has been confirmed, the Rider Tip is non-refundable and cannot be cancelled or returned.
9. Delivery and Hotel Handover
9.1 Belldrop facilitates delivery of the Order to the designated Handover Point at or within the Hotel. Delivery may be carried out by Belldrop’s own riders, contracted couriers or logistics partners.
9.2 The Customer must ensure they are reachable and available to receive the Order at or near the Handover Point. If the Customer is not reachable, Belldrop may deliver the Order to the hotel lobby, reception or other reasonable handover location.
9.3 Where a room number is requested and provided, Belldrop may share limited information (customer name, order reference, room number) with hotel reception staff for the purpose of facilitating handover.
9.4 Once the Order has been handed over at the designated Handover Point or left at reception, the delivery is deemed complete. Belldrop is not responsible for the Order after handover, including for quality deterioration resulting from the Customer’s failure to collect or receive the Order in a timely manner.
9.5 Estimated delivery times shown on the Belldrop Platform are non-binding estimates. Actual delivery times may vary due to preparation, traffic, weather or other operational factors.
10. Cancellation
10.1 After the Order has been confirmed and the Restaurant Partner has accepted it, the Order generally cannot be cancelled by the Customer. This is because the Restaurant Partner typically begins food preparation immediately upon acceptance.
10.2 The Restaurant Partner or Belldrop may cancel an Order if: (a) the ordered items are no longer available; (b) the Customer’s contact information is incorrect or inoperable; (c) there is reasonable doubt about the authenticity or legitimacy of the Order; or (d) in cases of force majeure.
10.3 If Belldrop or the Restaurant Partner cancels an Order that has already been paid for, the Customer will receive a refund in accordance with Section 12.
11. Right of Withdrawal (Widerrufsrecht)
11.1 If the Customer is a consumer within the meaning of Section 13 BGB, the Customer may in principle have a statutory right of withdrawal from distance contracts under Section 355 BGB.
11.2 However, this right of withdrawal does not apply to the supply of goods that can spoil quickly or that would quickly exceed their expiry date (Section 312g(2) No. 2 BGB). Since food and beverages ordered through Belldrop are typically perishable, the right of withdrawal is excluded for the food and beverages component of most Orders. The same applies where the goods are sealed for hygiene reasons and the seal has been removed after delivery, or where the goods have been inseparably mixed after delivery.
11.3 For the Belldrop Service component (platform and delivery facilitation), the right of withdrawal is excluded once the service has been fully provided, provided the Customer was informed and consented before performance began.
11.4 In practice, this means that for the vast majority of food and beverage Orders placed through Belldrop, no right of withdrawal applies. To the extent a right of withdrawal does apply to any part of an Order, the statutory provisions of Sections 355 ff. BGB apply. The Customer may exercise such right by sending a clear statement to Belldrop (Pellegrino DE UG (haftungsbeschränkt), Kaiserstraße 39, 63065 Offenbach am Main, Germany; Email: contact@belldrop.de) within fourteen days of receiving the goods. A model withdrawal form is available upon request.
12. Refunds
12.1 If the Customer has a justified complaint (for example, missing items, significantly incorrect order, or quality issues attributable to the Restaurant Partner or the delivery process), the Customer should contact Belldrop customer support promptly at contact@belldrop.de.
12.2 Subject to investigation, Belldrop will issue a refund to the Customer’s original payment method for justified complaints.
12.3 Belldrop may issue a full refund, a partial refund for specific items, or a refund of a specific amount (for example, the delivery fee only). Each Order may only be refunded once.
12.4 Refunds are processed immediately by Belldrop through Storekit. Depending on the Customer’s bank or payment provider, it may take 3 to 5 business days for the refund to appear in the Customer’s account.
12.5 The allocation of refund responsibility between the Restaurant Partner and Belldrop is governed by the Belldrop Restaurant Partner Agreement and is not the Customer’s concern. From the Customer’s perspective, Belldrop is the single point of contact for complaints and refund requests.
13. Complaints
13.1 Complaints regarding the food, order accuracy or quality should be directed to Belldrop at contact@belldrop.de, which will coordinate with the Restaurant Partner as necessary. Belldrop acts as the central point of contact for all order-related issues.
13.2 Complaints should be submitted promptly and include sufficient detail (order reference, description of the issue, photos where applicable).
13.3 Belldrop will acknowledge receipt of a complaint as soon as possible and aims to resolve complaints within a reasonable timeframe.
14. Allergens and Product Information
14.1 Product descriptions, ingredients and allergen information are provided by the Restaurant Partner. Belldrop publishes this information on behalf of the Restaurant Partner and does not independently verify its accuracy or completeness.
14.2 If the Customer has food allergies, intolerances or other dietary restrictions, the Customer is strongly advised to contact the Restaurant Partner directly before placing an Order.
14.3 Belldrop shall not be liable for any harm resulting from inaccurate or incomplete product or allergen information provided by the Restaurant Partner.
15. Limitation of Liability
15.1 Belldrop shall be liable without limitation in accordance with statutory provisions for damages caused intentionally or through gross negligence, as well as for damages arising from injury to life, body or health, and under the German Product Liability Act (Produkthaftungsgesetz).
15.2 In cases of simple negligence, Belldrop shall only be liable for breach of a material contractual obligation (Kardinalspflicht), the fulfilment of which is essential for the proper performance of the contract and on the observance of which the Customer may regularly rely. In such cases, liability is limited to the foreseeable and typically occurring damage. In all other cases of simple negligence, Belldrop’s liability is excluded.
15.3 The limitations in Section 15.2 also apply to the liability of Belldrop’s employees, agents and vicarious agents (Erfüllungsgehilfen).
15.4 Belldrop is not liable for: (a) the quality, safety, legality or accuracy of the food, beverages or product information provided by the Restaurant Partner; (b) the performance of the Food Agreement between the Customer and the Restaurant Partner; (c) delays or disruptions caused by force majeure, including pandemics, strikes, natural disasters or breakdown of communication networks; or (d) acts or omissions of the Hotel or its staff.
15.5 The Restaurant Partner is solely responsible for the preparation, quality and safety of the food and beverages, including compliance with food safety regulations, allergen labelling and hygiene standards.
15.6 Belldrop does not guarantee uninterrupted or error-free availability of the Belldrop Platform. Belldrop may perform scheduled or unscheduled maintenance and may restrict availability at any time.
16. User Conduct and Prohibited Activities
16.1 The Customer shall use the Belldrop Platform only for its intended purpose of ordering food and beverages for personal consumption.
16.2 The following activities are prohibited:
• Placing false, fraudulent or malicious Orders
• Providing inaccurate contact or delivery information
• Abusing refund or promotional mechanisms
• Interfering with the Belldrop Platform, including through automated scraping, bots or reverse engineering
• Reselling items ordered through Belldrop
• Any use that violates applicable law
16.3 Belldrop reserves the right to refuse, suspend or block access to the Belldrop Platform for Customers who engage in prohibited activities, abuse the platform or cause harm to Belldrop, Restaurant Partners, riders or other users.
17. Intellectual Property
17.1 All intellectual property rights in the Belldrop Platform, including trademarks, logos, software, design and content, belong to Pellegrino DE UG (haftungsbeschränkt) or its licensors.
17.2 The Customer is granted a limited, non-exclusive, non-transferable, revocable right to use the Belldrop Platform for its intended purpose in accordance with these Terms.
17.3 No rights in the intellectual property of Belldrop are granted to the Customer except as expressly provided in these Terms.
18. Data Protection
18.1 Belldrop processes the Customer’s personal data in accordance with its Privacy Notice, which is available on the Belldrop Platform. For privacy-related enquiries, please contact privacy@belldrop.de.
18.2 By using the Belldrop Platform, the Customer acknowledges having read the Privacy Notice.
19. Third-Party Services and Ordering Infrastructure
19.1 The Belldrop Platform uses third-party technology and services, including Storekit (ordering and payment infrastructure), Shipday (delivery management), Intercom (customer support), and other providers for parts of the ordering, checkout, delivery and communication flow.
19.2 Where parts of the ordering or payment flow are provided by third parties, additional third-party terms may apply to those specific services. Such third-party terms apply only to the extent they govern the relevant third-party service and do not alter the contractual roles described in these Terms (in particular, the Restaurant Partner remains the seller of food, and Belldrop remains the platform operator and collection agent).
19.3 Belldrop is not responsible for failures, interruptions or limitations of third-party services.
20. Governing Law and Dispute Resolution
20.1 These Terms and all agreements concluded through the Belldrop Platform shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
20.2 If the Customer is a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms shall be Offenbach am Main, Germany.
20.3 Mandatory consumer protection provisions of the country in which the Customer has their habitual residence remain unaffected.
20.4 The European Online Dispute Resolution platform has been discontinued. Belldrop is not obliged and does not agree to participate in dispute resolution proceedings before a consumer arbitration board, unless required by mandatory law.
21. Severability
21.1 If any provision of these Terms is or becomes invalid, unenforceable or void, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.
22. Assignment
22.1 Belldrop may assign its rights or obligations under these Terms, in whole or in part, to an affiliate, successor or acquirer of its business without the Customer’s prior consent.
22.2 The Customer may not assign any rights or obligations under these Terms without Belldrop’s prior written consent.
Customer Terms and Conditions
Last updated: [DD Month YYYY]
These Customer Terms and Conditions govern your use of the Belldrop platform and the ordering of food and beverages through Belldrop. Please read them carefully before placing an order. This document should be reviewed by German counsel before publication.
1. Identity of Belldrop
Belldrop is a brand and service operated by:
Pellegrino DE UG (haftungsbeschränkt)
Kaiserstraße 39
63065 Offenbach am Main, Germany
Commercial Register: HRB 58035 (Amtsgericht Offenbach am Main)
VAT ID (USt-IdNr.): DE456020353
Tax No. (Steuernummer): 044/241/10105
Managing Director: Niccolò Senni von Wunster
Email: contact@belldrop.de
Phone: +49 15227606188
In these Terms, “Belldrop”, “we”, “us” or “our” refers to Pellegrino DE UG (haftungsbeschränkt) in its capacity as platform operator, unless the context requires otherwise.
2. Definitions
“Customer” or “You” means any natural person who has reached the age of 18 or any legal entity placing an Order through Belldrop.
“Restaurant Partner” means a restaurant, food business or other merchant listed on the Belldrop platform that prepares and sells food and beverages to Customers. The Restaurant Partner is the seller of the food and beverages ordered through Belldrop.
“Order” means an order for food, beverages or related items placed by the Customer with the Restaurant Partner through the Belldrop platform.
“Food Agreement” means the binding agreement between the Customer and the Restaurant Partner for the purchase of food and beverages, concluded through the Belldrop platform.
“Belldrop Platform” means the Belldrop website, QR-code-based ordering pages, web application and any related digital interfaces operated by Belldrop through which Orders may be placed.
“Belldrop Service” means the intermediary, platform, order-routing, coordination and delivery-facilitation services provided by Belldrop to the Customer.
“Belldrop Fee” means the service fee charged by Belldrop to the Customer for use of the Belldrop Service, as displayed in the checkout flow before an Order is placed.
“Delivery Fee” means the fee charged for delivery of the Order to the designated Handover Point, as displayed in the checkout flow.
“Rider Tip” means a voluntary gratuity paid by the Customer intended for the rider or courier delivering the Order.
“Hotel” means the hotel, accommodation or hospitality establishment where the Customer is located and where the Order is to be delivered or handed over.
“Handover Point” means the designated location for delivery of the Order, such as the hotel lobby, reception, or other point specified in the ordering flow.
“Storekit” means the third-party technology and payment infrastructure provider used by Belldrop to power parts of the ordering and payment flow.
3. Scope and Applicability
3.1 These Customer Terms and Conditions (“Terms”) apply to all use of the Belldrop Platform by Customers and to all Orders placed through Belldrop.
3.2 By placing an Order, scanning a Belldrop QR code, or otherwise using the Belldrop Platform, you agree to be bound by these Terms.
3.3 Deviating general terms and conditions of the Customer are not recognised unless Belldrop expressly agrees in writing.
3.4 The Customer must be at least 18 years of age to use the Belldrop Platform and place Orders.
3.5 Belldrop may update these Terms from time to time. Changes will be published on the Belldrop Platform. Continued use of the Belldrop Platform after publication constitutes acceptance of the updated Terms. Material changes will be communicated in advance where reasonably possible.
4. Role of Belldrop — Platform Operator and Intermediary
4.1 Belldrop operates a digital platform that enables Customers to discover, order and receive food and beverages from Restaurant Partners, with delivery to Hotels and other designated locations.
4.2 Belldrop acts as a commercial intermediary and collection agent on behalf of the Restaurant Partner. Belldrop does not itself sell, manufacture, prepare or supply the food and beverages listed on the platform. The Restaurant Partner is and remains the seller of the food and beverages.
4.3 By placing an Order, the Customer concludes a Food Agreement directly with the relevant Restaurant Partner for the food and beverages. Belldrop facilitates the conclusion and performance of that Food Agreement but is not a party to it.
4.4 In addition to the Food Agreement, the Customer enters into a separate agreement with Belldrop for the Belldrop Service, which includes use of the platform, order routing, coordination and, where applicable, delivery facilitation. The consideration for the Belldrop Service is the Belldrop Fee and, where applicable, the Delivery Fee.
4.5 The presentation of Restaurant Partners, menus and products on the Belldrop Platform is based on information supplied by the Restaurant Partner. Belldrop does not independently verify the accuracy, completeness or legality of such information and is not responsible for it.
5. Ordering Process and Contract Formation
5.1 The display of Restaurant Partner menus and products on the Belldrop Platform does not constitute a binding offer. It is an invitation to the Customer to place an Order.
5.2 By completing the checkout process and confirming the Order, the Customer makes a binding offer to the Restaurant Partner (for the food and beverages) and to Belldrop (for the Belldrop Service).
5.3 The Food Agreement between the Customer and the Restaurant Partner is concluded when the Restaurant Partner accepts the Order. Acceptance is communicated through the Belldrop Platform, typically by an order confirmation.
5.4 Belldrop will send or display an order confirmation summarising the Order. This confirmation is for informational purposes and confirms receipt. The Food Agreement is formed upon the Restaurant Partner’s acceptance.
5.5 The Restaurant Partner reserves the right to reject an Order, for example if items are unavailable, if there is doubt about the authenticity of the Order, or in cases of force majeure. Belldrop is also entitled to refuse Orders on operational or integrity grounds.
5.6 The Customer is responsible for ensuring that all information provided during the ordering process, including contact details, Hotel name, room number and any delivery instructions, is accurate and complete.
6. Prices and Checkout Transparency
6.1 The checkout flow will display the following components separately before the Customer confirms the Order:
• Food and beverages sold by the Restaurant Partner (including applicable VAT)
• Belldrop Fee (Belldrop’s own service fee)
• Delivery Fee, where applicable
• Rider Tip, where applicable (voluntary)
• Total amount payable
6.2 All prices for food and beverages are set by the Restaurant Partner and include the legally applicable value-added tax (VAT).
6.3 The Belldrop Fee and Delivery Fee are set by Belldrop and include applicable VAT. These fees are Belldrop’s own charges for its services.
6.4 Deposits (Pfand), minimum order surcharges or other charges will be displayed separately in the checkout flow where applicable.
6.5 The Customer should review all price components carefully before confirming the Order.
7. Payment
7.1 The Customer’s payment obligation arises upon confirmation of the Order.
7.2 The Customer pays the total amount (food, Belldrop Fee, Delivery Fee and Rider Tip, if applicable) through the payment methods available in the Belldrop Platform.
7.3 Belldrop is authorised by the Restaurant Partner to collect payment for the food and beverages on behalf of the Restaurant Partner. Payment by the Customer to Belldrop (or to the payment service provider used by Belldrop) for the food and beverages component has full discharging effect (Erfüllungswirkung) towards the Restaurant Partner. This means that once the Customer has paid, the Customer’s payment obligation towards the Restaurant Partner for the food is fulfilled.
7.4 Payment for the Belldrop Fee and Delivery Fee is made directly to Belldrop as consideration for Belldrop’s own services.
7.5 Payment processing is facilitated through Storekit and/or other payment service providers integrated into the Belldrop Platform. The Customer acknowledges that third-party payment terms may apply to the payment transaction. Belldrop is not responsible for payment failures caused by third-party payment infrastructure.
7.6 If a payment method fails or is declined, the Order may not be processed. The Customer is responsible for ensuring that the selected payment method is valid and sufficiently funded.
8. Rider Tip
8.1 The Customer may, at their sole discretion, add a voluntary Rider Tip during the checkout process. The Rider Tip is intended exclusively for the rider or courier delivering the Order.
8.2 The Rider Tip is not payment for Belldrop’s services. Belldrop acts solely as a pass-through for the Rider Tip and will ensure the tip amount reaches the delivering rider.
8.3 Once an Order has been confirmed, the Rider Tip is non-refundable and cannot be cancelled or returned.
9. Delivery and Hotel Handover
9.1 Belldrop facilitates delivery of the Order to the designated Handover Point at or within the Hotel. Delivery may be carried out by Belldrop’s own riders, contracted couriers or logistics partners.
9.2 The Customer must ensure they are reachable and available to receive the Order at or near the Handover Point. If the Customer is not reachable, Belldrop may deliver the Order to the hotel lobby, reception or other reasonable handover location.
9.3 Where a room number is requested and provided, Belldrop may share limited information (customer name, order reference, room number) with hotel reception staff for the purpose of facilitating handover.
9.4 Once the Order has been handed over at the designated Handover Point or left at reception, the delivery is deemed complete. Belldrop is not responsible for the Order after handover, including for quality deterioration resulting from the Customer’s failure to collect or receive the Order in a timely manner.
9.5 Estimated delivery times shown on the Belldrop Platform are non-binding estimates. Actual delivery times may vary due to preparation, traffic, weather or other operational factors.
10. Cancellation
10.1 After the Order has been confirmed and the Restaurant Partner has accepted it, the Order generally cannot be cancelled by the Customer. This is because the Restaurant Partner typically begins food preparation immediately upon acceptance.
10.2 The Restaurant Partner or Belldrop may cancel an Order if: (a) the ordered items are no longer available; (b) the Customer’s contact information is incorrect or inoperable; (c) there is reasonable doubt about the authenticity or legitimacy of the Order; or (d) in cases of force majeure.
10.3 If Belldrop or the Restaurant Partner cancels an Order that has already been paid for, the Customer will receive a refund in accordance with Section 12.
11. Right of Withdrawal (Widerrufsrecht)
11.1 If the Customer is a consumer within the meaning of Section 13 BGB, the Customer may in principle have a statutory right of withdrawal from distance contracts under Section 355 BGB.
11.2 However, this right of withdrawal does not apply to the supply of goods that can spoil quickly or that would quickly exceed their expiry date (Section 312g(2) No. 2 BGB). Since food and beverages ordered through Belldrop are typically perishable, the right of withdrawal is excluded for the food and beverages component of most Orders. The same applies where the goods are sealed for hygiene reasons and the seal has been removed after delivery, or where the goods have been inseparably mixed after delivery.
11.3 For the Belldrop Service component (platform and delivery facilitation), the right of withdrawal is excluded once the service has been fully provided, provided the Customer was informed and consented before performance began.
11.4 In practice, this means that for the vast majority of food and beverage Orders placed through Belldrop, no right of withdrawal applies. To the extent a right of withdrawal does apply to any part of an Order, the statutory provisions of Sections 355 ff. BGB apply. The Customer may exercise such right by sending a clear statement to Belldrop (Pellegrino DE UG (haftungsbeschränkt), Kaiserstraße 39, 63065 Offenbach am Main, Germany; Email: contact@belldrop.de) within fourteen days of receiving the goods. A model withdrawal form is available upon request.
12. Refunds
12.1 If the Customer has a justified complaint (for example, missing items, significantly incorrect order, or quality issues attributable to the Restaurant Partner or the delivery process), the Customer should contact Belldrop customer support promptly at contact@belldrop.de.
12.2 Subject to investigation, Belldrop will issue a refund to the Customer’s original payment method for justified complaints.
12.3 Belldrop may issue a full refund, a partial refund for specific items, or a refund of a specific amount (for example, the delivery fee only). Each Order may only be refunded once.
12.4 Refunds are processed immediately by Belldrop through Storekit. Depending on the Customer’s bank or payment provider, it may take 3 to 5 business days for the refund to appear in the Customer’s account.
12.5 The allocation of refund responsibility between the Restaurant Partner and Belldrop is governed by the Belldrop Restaurant Partner Agreement and is not the Customer’s concern. From the Customer’s perspective, Belldrop is the single point of contact for complaints and refund requests.
13. Complaints
13.1 Complaints regarding the food, order accuracy or quality should be directed to Belldrop at contact@belldrop.de, which will coordinate with the Restaurant Partner as necessary. Belldrop acts as the central point of contact for all order-related issues.
13.2 Complaints should be submitted promptly and include sufficient detail (order reference, description of the issue, photos where applicable).
13.3 Belldrop will acknowledge receipt of a complaint as soon as possible and aims to resolve complaints within a reasonable timeframe.
14. Allergens and Product Information
14.1 Product descriptions, ingredients and allergen information are provided by the Restaurant Partner. Belldrop publishes this information on behalf of the Restaurant Partner and does not independently verify its accuracy or completeness.
14.2 If the Customer has food allergies, intolerances or other dietary restrictions, the Customer is strongly advised to contact the Restaurant Partner directly before placing an Order.
14.3 Belldrop shall not be liable for any harm resulting from inaccurate or incomplete product or allergen information provided by the Restaurant Partner.
15. Limitation of Liability
15.1 Belldrop shall be liable without limitation in accordance with statutory provisions for damages caused intentionally or through gross negligence, as well as for damages arising from injury to life, body or health, and under the German Product Liability Act (Produkthaftungsgesetz).
15.2 In cases of simple negligence, Belldrop shall only be liable for breach of a material contractual obligation (Kardinalspflicht), the fulfilment of which is essential for the proper performance of the contract and on the observance of which the Customer may regularly rely. In such cases, liability is limited to the foreseeable and typically occurring damage. In all other cases of simple negligence, Belldrop’s liability is excluded.
15.3 The limitations in Section 15.2 also apply to the liability of Belldrop’s employees, agents and vicarious agents (Erfüllungsgehilfen).
15.4 Belldrop is not liable for: (a) the quality, safety, legality or accuracy of the food, beverages or product information provided by the Restaurant Partner; (b) the performance of the Food Agreement between the Customer and the Restaurant Partner; (c) delays or disruptions caused by force majeure, including pandemics, strikes, natural disasters or breakdown of communication networks; or (d) acts or omissions of the Hotel or its staff.
15.5 The Restaurant Partner is solely responsible for the preparation, quality and safety of the food and beverages, including compliance with food safety regulations, allergen labelling and hygiene standards.
15.6 Belldrop does not guarantee uninterrupted or error-free availability of the Belldrop Platform. Belldrop may perform scheduled or unscheduled maintenance and may restrict availability at any time.
16. User Conduct and Prohibited Activities
16.1 The Customer shall use the Belldrop Platform only for its intended purpose of ordering food and beverages for personal consumption.
16.2 The following activities are prohibited:
• Placing false, fraudulent or malicious Orders
• Providing inaccurate contact or delivery information
• Abusing refund or promotional mechanisms
• Interfering with the Belldrop Platform, including through automated scraping, bots or reverse engineering
• Reselling items ordered through Belldrop
• Any use that violates applicable law
16.3 Belldrop reserves the right to refuse, suspend or block access to the Belldrop Platform for Customers who engage in prohibited activities, abuse the platform or cause harm to Belldrop, Restaurant Partners, riders or other users.
17. Intellectual Property
17.1 All intellectual property rights in the Belldrop Platform, including trademarks, logos, software, design and content, belong to Pellegrino DE UG (haftungsbeschränkt) or its licensors.
17.2 The Customer is granted a limited, non-exclusive, non-transferable, revocable right to use the Belldrop Platform for its intended purpose in accordance with these Terms.
17.3 No rights in the intellectual property of Belldrop are granted to the Customer except as expressly provided in these Terms.
18. Data Protection
18.1 Belldrop processes the Customer’s personal data in accordance with its Privacy Notice, which is available on the Belldrop Platform. For privacy-related enquiries, please contact privacy@belldrop.de.
18.2 By using the Belldrop Platform, the Customer acknowledges having read the Privacy Notice.
19. Third-Party Services and Ordering Infrastructure
19.1 The Belldrop Platform uses third-party technology and services, including Storekit (ordering and payment infrastructure), Shipday (delivery management), Intercom (customer support), and other providers for parts of the ordering, checkout, delivery and communication flow.
19.2 Where parts of the ordering or payment flow are provided by third parties, additional third-party terms may apply to those specific services. Such third-party terms apply only to the extent they govern the relevant third-party service and do not alter the contractual roles described in these Terms (in particular, the Restaurant Partner remains the seller of food, and Belldrop remains the platform operator and collection agent).
19.3 Belldrop is not responsible for failures, interruptions or limitations of third-party services.
20. Governing Law and Dispute Resolution
20.1 These Terms and all agreements concluded through the Belldrop Platform shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
20.2 If the Customer is a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms shall be Offenbach am Main, Germany.
20.3 Mandatory consumer protection provisions of the country in which the Customer has their habitual residence remain unaffected.
20.4 The European Online Dispute Resolution platform has been discontinued. Belldrop is not obliged and does not agree to participate in dispute resolution proceedings before a consumer arbitration board, unless required by mandatory law.
21. Severability
21.1 If any provision of these Terms is or becomes invalid, unenforceable or void, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.
22. Assignment
22.1 Belldrop may assign its rights or obligations under these Terms, in whole or in part, to an affiliate, successor or acquirer of its business without the Customer’s prior consent.
22.2 The Customer may not assign any rights or obligations under these Terms without Belldrop’s prior written consent.
Privacy Notice
Last updated: [20.03.2026]
1. Controller
The controller for the processing of personal data described in this Privacy Notice is:
Pellegrino DE UG (haftungsbeschränkt)
Kaiserstraße 39, 63065 Offenbach am Main, Germany
Commercial Register: HRB 58035
VAT ID: DE456020353
Managing Director: Niccolò Senni von Wunster
Privacy enquiries: privacy@belldrop.de
General contact: contact@belldrop.de
Phone: +49 15227606188
Belldrop is a brand and service operated by Pellegrino DE UG (haftungsbeschränkt).
2. Scope
This Privacy Notice explains how we collect, use, disclose and otherwise process personal data when you: visit our website; scan a Belldrop QR code; place an order through Belldrop; request support, invoices or refunds; interact with our communications, promotions or hotel-related ordering touchpoints; or otherwise communicate with us. This Privacy Notice also explains your rights under the GDPR and applicable German data protection law.
3. Categories of Personal Data We Process
A. Identification and contact data
First name and last name; email address; phone number; billing details; company name, where applicable.
B. Order and transaction data
Ordered items and order value; selected Restaurant Partner; promotions, discounts, vouchers, tips and deposits (Pfand); invoices, receipts and refund history; payment status and transaction references.
C. Delivery and hotel-related data
Hotel name; QR-code source or hotel assignment; room number (if provided or required); Handover Point; delivery notes and operational instructions; proof of delivery, including timestamp, scan and, where operationally required, photo evidence.
D. Account and usage data
Whether you order as guest or registered user; login and session data, where applicable; device and browser information; IP address; date, time and location-related technical metadata linked to your website or ordering activity.
E. Support and communications data
Customer support messages; complaint details; issue documentation, including photos or screenshots you provide; call or message history relevant to resolving your request.
F. Marketing and preference data
Newsletter preferences, if you subscribe; campaign participation; voucher usage; language preferences; interaction with promotions or hotel-specific QR campaigns.
G. Compliance and anti-abuse data
Fraud prevention indicators; duplicate-account or misuse checks; chargeback or dispute history; records required for tax, accounting and legal compliance.
We do not intentionally collect special categories of personal data unless you voluntarily provide them. Customers should avoid sending unnecessary sensitive information.
4. Purposes and Legal Bases of Processing
We process personal data only where we have a valid legal basis under Article 6 GDPR.
A. To provide the website and ordering flow
We process technical and usage data to make the website and QR-based ordering flow available, maintain security, prevent misuse and ensure stable operation. Legal basis: Article 6(1)(b) GDPR (contract performance) and/or Article 6(1)(f) GDPR (legitimate interest in secure operation).
B. To process and fulfil orders
We process your personal data to receive, route, confirm, manage, document and support Orders, including transmitting the order to the relevant Restaurant Partner; coordinating delivery or hotel lobby handover; generating invoices and receipts; handling deposits, discounts and service fees; and enabling proof of delivery. Legal basis: Article 6(1)(b) GDPR.
C. To facilitate delivery and hotel handover
We process hotel name, room number (where applicable), QR source, Handover Point and operational delivery data so that the Order can be delivered correctly. Legal basis: Article 6(1)(b) GDPR.
D. To provide customer service and handle complaints, refunds and disputes
We process personal data to investigate and respond to complaints, refunds, missing items, invoicing issues, support tickets and other service concerns. Legal basis: Article 6(1)(b) and Article 6(1)(f) GDPR.
E. To issue invoices and meet tax/accounting obligations
We process relevant customer, transaction and billing data to comply with accounting, tax and record-keeping obligations. Legal basis: Article 6(1)(c) GDPR.
F. To prevent fraud, abuse and misuse
We process certain personal and technical data to detect abuse of promotions, protect against duplicate or fraudulent orders, manage chargebacks and secure the platform. Legal basis: Article 6(1)(f) GDPR.
G. To send service-related communications
We may send order confirmations, delivery updates, support responses, invoice communications and other service messages necessary to perform our services. Legal basis: Article 6(1)(b) GDPR.
H. To send marketing communications
Where legally permitted, we may send marketing communications regarding Belldrop offers, promotions or updates. Where consent is required, we will request it separately. Legal basis: Article 6(1)(a) GDPR (where consent required) or Article 6(1)(f) GDPR (where direct marketing is permitted under applicable law).
I. To enforce legal rights and comply with law
We may process personal data where required to establish, exercise or defend legal claims, cooperate with authorities, or comply with legal obligations. Legal basis: Article 6(1)(c) and/or Article 6(1)(f) GDPR.
5. Source of Personal Data
We collect personal data directly from you when you use our site, scan a QR code, place an order or contact us; from Restaurant Partners in connection with your order; from riders, couriers and logistics partners (including Shipday) involved in fulfilment; from payment service providers (including Storekit) in connection with payment status and fraud checks; from hotel-related operational interactions where necessary for handover; and from our technology providers.
6. Recipients of Personal Data
A. Restaurant Partners
We share data required to prepare and fulfil your Order, including item details, customer details relevant to the order and operational notes. The Restaurant Partner receives data in its capacity as the seller of the food and beverages.
B. Riders, couriers and logistics providers
We share data necessary to pick up, transport and hand over the Order. This includes our delivery management provider Shipday.
C. Hotels or reception staff
Where necessary for delivery or reception/lobby handover, we may share limited information such as the customer name, hotel identifier, room number (where applicable), order reference and handover instructions.
D. Payment service providers
We share payment-related data with our payment partners and processors (including Storekit) to enable payment authorisation, fraud screening, refund handling and transaction reconciliation.
E. Technology and platform service providers
Belldrop uses third-party service providers for various technical and operational functions. These currently include: Storekit (ordering and payment infrastructure); Framer (website hosting); Shipday (delivery management and rider coordination); Intercom (customer support and communications); and Google Analytics (website analytics and usage measurement). These providers act as processors and/or as independent service providers depending on their specific function. This is standard practice for any digital platform and required to operate the service.
F. Professional advisers and authorities
We may disclose personal data to lawyers, accountants, auditors, insurers, tax advisers, regulators, courts or law enforcement authorities where legally required or reasonably necessary. This is a standard legal obligation under German law and the GDPR — every business operating in Germany must be able to cooperate with regulatory and tax authorities when required.
7. Ordering Infrastructure and Third-Party Terms
Belldrop uses third-party ordering technology and services, including Storekit, to enable the digital ordering flow. Where parts of the ordering, payment or technical checkout flow are provided by third parties, additional third-party terms and privacy notices may apply. Such third-party terms do not alter the contractual relationships described in Belldrop’s Customer Terms and Conditions (the Restaurant Partner remains the seller of food, and Belldrop remains the platform operator and collection agent).
8. Cookies, Analytics and Similar Technologies
We use cookies and similar technologies as described in the Cookie Policy below. Where required by law, non-essential cookies and similar technologies are only used after obtaining your consent.
9. International Data Transfers
If we use service providers located outside the European Economic Area (EEA), or if data is accessed from outside the EEA, we will ensure appropriate safeguards are in place as required by Articles 44 et seq. GDPR, including where relevant an adequacy decision or Standard Contractual Clauses (SCCs) with supplementary measures. You may request further information by contacting privacy@belldrop.de.
10. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law. Order and transaction records may be retained for contractual handling, support and statutory tax/accounting obligations; invoice and accounting records may be retained for statutory retention periods under German law (typically six to ten years); support and complaint documentation may be retained for the period necessary to manage disputes and legal claims; fraud-prevention records may be retained for as long as reasonably necessary; and marketing data is retained until you withdraw consent or object.
Where data is no longer required, we will delete or anonymise it, unless further retention is legally required.
11. Your Rights Under GDPR
Subject to the legal requirements, you have the following rights: the right of access (Article 15 GDPR); the right to rectification (Article 16 GDPR); the right to erasure (Article 17 GDPR); the right to restriction of processing (Article 18 GDPR); the right to data portability (Article 20 GDPR); the right to object to processing based on legitimate interests (Article 21 GDPR); the right to withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal; and the right to lodge a complaint with a supervisory authority.
To exercise your rights, please contact us at privacy@belldrop.de.
12. Right to Object
Where we process your personal data on the basis of our legitimate interests under Article 6(1)(f) GDPR, you have the right to object on grounds relating to your particular situation. If we process your personal data for direct marketing purposes, you have the right to object at any time.
13. Data Security
We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. However, no online service can be completely secure.
14. Automated Decision-Making
We do not make decisions based solely on automated processing that produce legal effects or similarly significant effects on you, unless expressly stated and legally permitted. We may use automated tools for fraud screening, abuse detection, delivery logic or operational routing, but material decisions are subject to human review where legally required.
15. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. The current version will be made available on our website with the date of last update.
Privacy Notice
Last updated: [20.03.2026]
1. Controller
The controller for the processing of personal data described in this Privacy Notice is:
Pellegrino DE UG (haftungsbeschränkt)
Kaiserstraße 39, 63065 Offenbach am Main, Germany
Commercial Register: HRB 58035
VAT ID: DE456020353
Managing Director: Niccolò Senni von Wunster
Privacy enquiries: privacy@belldrop.de
General contact: contact@belldrop.de
Phone: +49 15227606188
Belldrop is a brand and service operated by Pellegrino DE UG (haftungsbeschränkt).
2. Scope
This Privacy Notice explains how we collect, use, disclose and otherwise process personal data when you: visit our website; scan a Belldrop QR code; place an order through Belldrop; request support, invoices or refunds; interact with our communications, promotions or hotel-related ordering touchpoints; or otherwise communicate with us. This Privacy Notice also explains your rights under the GDPR and applicable German data protection law.
3. Categories of Personal Data We Process
A. Identification and contact data
First name and last name; email address; phone number; billing details; company name, where applicable.
B. Order and transaction data
Ordered items and order value; selected Restaurant Partner; promotions, discounts, vouchers, tips and deposits (Pfand); invoices, receipts and refund history; payment status and transaction references.
C. Delivery and hotel-related data
Hotel name; QR-code source or hotel assignment; room number (if provided or required); Handover Point; delivery notes and operational instructions; proof of delivery, including timestamp, scan and, where operationally required, photo evidence.
D. Account and usage data
Whether you order as guest or registered user; login and session data, where applicable; device and browser information; IP address; date, time and location-related technical metadata linked to your website or ordering activity.
E. Support and communications data
Customer support messages; complaint details; issue documentation, including photos or screenshots you provide; call or message history relevant to resolving your request.
F. Marketing and preference data
Newsletter preferences, if you subscribe; campaign participation; voucher usage; language preferences; interaction with promotions or hotel-specific QR campaigns.
G. Compliance and anti-abuse data
Fraud prevention indicators; duplicate-account or misuse checks; chargeback or dispute history; records required for tax, accounting and legal compliance.
We do not intentionally collect special categories of personal data unless you voluntarily provide them. Customers should avoid sending unnecessary sensitive information.
4. Purposes and Legal Bases of Processing
We process personal data only where we have a valid legal basis under Article 6 GDPR.
A. To provide the website and ordering flow
We process technical and usage data to make the website and QR-based ordering flow available, maintain security, prevent misuse and ensure stable operation. Legal basis: Article 6(1)(b) GDPR (contract performance) and/or Article 6(1)(f) GDPR (legitimate interest in secure operation).
B. To process and fulfil orders
We process your personal data to receive, route, confirm, manage, document and support Orders, including transmitting the order to the relevant Restaurant Partner; coordinating delivery or hotel lobby handover; generating invoices and receipts; handling deposits, discounts and service fees; and enabling proof of delivery. Legal basis: Article 6(1)(b) GDPR.
C. To facilitate delivery and hotel handover
We process hotel name, room number (where applicable), QR source, Handover Point and operational delivery data so that the Order can be delivered correctly. Legal basis: Article 6(1)(b) GDPR.
D. To provide customer service and handle complaints, refunds and disputes
We process personal data to investigate and respond to complaints, refunds, missing items, invoicing issues, support tickets and other service concerns. Legal basis: Article 6(1)(b) and Article 6(1)(f) GDPR.
E. To issue invoices and meet tax/accounting obligations
We process relevant customer, transaction and billing data to comply with accounting, tax and record-keeping obligations. Legal basis: Article 6(1)(c) GDPR.
F. To prevent fraud, abuse and misuse
We process certain personal and technical data to detect abuse of promotions, protect against duplicate or fraudulent orders, manage chargebacks and secure the platform. Legal basis: Article 6(1)(f) GDPR.
G. To send service-related communications
We may send order confirmations, delivery updates, support responses, invoice communications and other service messages necessary to perform our services. Legal basis: Article 6(1)(b) GDPR.
H. To send marketing communications
Where legally permitted, we may send marketing communications regarding Belldrop offers, promotions or updates. Where consent is required, we will request it separately. Legal basis: Article 6(1)(a) GDPR (where consent required) or Article 6(1)(f) GDPR (where direct marketing is permitted under applicable law).
I. To enforce legal rights and comply with law
We may process personal data where required to establish, exercise or defend legal claims, cooperate with authorities, or comply with legal obligations. Legal basis: Article 6(1)(c) and/or Article 6(1)(f) GDPR.
5. Source of Personal Data
We collect personal data directly from you when you use our site, scan a QR code, place an order or contact us; from Restaurant Partners in connection with your order; from riders, couriers and logistics partners (including Shipday) involved in fulfilment; from payment service providers (including Storekit) in connection with payment status and fraud checks; from hotel-related operational interactions where necessary for handover; and from our technology providers.
6. Recipients of Personal Data
A. Restaurant Partners
We share data required to prepare and fulfil your Order, including item details, customer details relevant to the order and operational notes. The Restaurant Partner receives data in its capacity as the seller of the food and beverages.
B. Riders, couriers and logistics providers
We share data necessary to pick up, transport and hand over the Order. This includes our delivery management provider Shipday.
C. Hotels or reception staff
Where necessary for delivery or reception/lobby handover, we may share limited information such as the customer name, hotel identifier, room number (where applicable), order reference and handover instructions.
D. Payment service providers
We share payment-related data with our payment partners and processors (including Storekit) to enable payment authorisation, fraud screening, refund handling and transaction reconciliation.
E. Technology and platform service providers
Belldrop uses third-party service providers for various technical and operational functions. These currently include: Storekit (ordering and payment infrastructure); Framer (website hosting); Shipday (delivery management and rider coordination); Intercom (customer support and communications); and Google Analytics (website analytics and usage measurement). These providers act as processors and/or as independent service providers depending on their specific function. This is standard practice for any digital platform and required to operate the service.
F. Professional advisers and authorities
We may disclose personal data to lawyers, accountants, auditors, insurers, tax advisers, regulators, courts or law enforcement authorities where legally required or reasonably necessary. This is a standard legal obligation under German law and the GDPR — every business operating in Germany must be able to cooperate with regulatory and tax authorities when required.
7. Ordering Infrastructure and Third-Party Terms
Belldrop uses third-party ordering technology and services, including Storekit, to enable the digital ordering flow. Where parts of the ordering, payment or technical checkout flow are provided by third parties, additional third-party terms and privacy notices may apply. Such third-party terms do not alter the contractual relationships described in Belldrop’s Customer Terms and Conditions (the Restaurant Partner remains the seller of food, and Belldrop remains the platform operator and collection agent).
8. Cookies, Analytics and Similar Technologies
We use cookies and similar technologies as described in the Cookie Policy below. Where required by law, non-essential cookies and similar technologies are only used after obtaining your consent.
9. International Data Transfers
If we use service providers located outside the European Economic Area (EEA), or if data is accessed from outside the EEA, we will ensure appropriate safeguards are in place as required by Articles 44 et seq. GDPR, including where relevant an adequacy decision or Standard Contractual Clauses (SCCs) with supplementary measures. You may request further information by contacting privacy@belldrop.de.
10. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law. Order and transaction records may be retained for contractual handling, support and statutory tax/accounting obligations; invoice and accounting records may be retained for statutory retention periods under German law (typically six to ten years); support and complaint documentation may be retained for the period necessary to manage disputes and legal claims; fraud-prevention records may be retained for as long as reasonably necessary; and marketing data is retained until you withdraw consent or object.
Where data is no longer required, we will delete or anonymise it, unless further retention is legally required.
11. Your Rights Under GDPR
Subject to the legal requirements, you have the following rights: the right of access (Article 15 GDPR); the right to rectification (Article 16 GDPR); the right to erasure (Article 17 GDPR); the right to restriction of processing (Article 18 GDPR); the right to data portability (Article 20 GDPR); the right to object to processing based on legitimate interests (Article 21 GDPR); the right to withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal; and the right to lodge a complaint with a supervisory authority.
To exercise your rights, please contact us at privacy@belldrop.de.
12. Right to Object
Where we process your personal data on the basis of our legitimate interests under Article 6(1)(f) GDPR, you have the right to object on grounds relating to your particular situation. If we process your personal data for direct marketing purposes, you have the right to object at any time.
13. Data Security
We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. However, no online service can be completely secure.
14. Automated Decision-Making
We do not make decisions based solely on automated processing that produce legal effects or similarly significant effects on you, unless expressly stated and legally permitted. We may use automated tools for fraud screening, abuse detection, delivery logic or operational routing, but material decisions are subject to human review where legally required.
15. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. The current version will be made available on our website with the date of last update.
Cookie Policy
Last updated: [20.03.2026]
1. What Are Cookies?
Cookies are small text files or similar technologies stored on your device when you visit a website. They can be used to make websites work, improve user experience, remember preferences, measure usage and support marketing. In this Cookie Policy, “cookies” also includes similar technologies such as pixels, tags, local storage and SDK-based tracking where applicable.
2. Who Is Responsible?
The provider responsible for cookies used on the Belldrop website is Pellegrino DE UG (haftungsbeschränkt), Kaiserstraße 39, 63065 Offenbach am Main, Germany. Email: contact@belldrop.de; Privacy: privacy@belldrop.de; Phone: +49 15227606188.
3. Categories of Cookies
A. Strictly necessary cookies
These cookies are necessary to provide the website or a function expressly requested by the user, including page navigation, language selection, session management, security and fraud prevention, consent settings, and checkout/order-session continuity. These do not require consent.
B. Functional cookies
These cookies help us remember your preferences and provide enhanced features, for example remembering language or hotel-related settings. These may require consent where not strictly necessary.
C. Analytics cookies
These cookies help us understand how users interact with our website and ordering flow. We use Google Analytics for this purpose. Analytics cookies are used only where legally permitted and, where required, only after obtaining your consent.
D. Marketing cookies
These cookies may be used to measure campaign performance, manage promotions, limit abuse of vouchers or connect website interactions with advertising tools. Where required by law, these are used only after consent.
4. Legal Basis
Under the GDPR and the German Telecommunications Digital Services Data Protection Act (TDDDG), storing or accessing information on your device is permitted only where it is strictly necessary for the digital service requested, or where consent has been given. Strictly necessary cookies are used on the basis of necessity. All non-essential cookies require consent.
5. Consent Management
When you first visit our website, you will be shown a cookie banner or consent management tool allowing you to accept all cookies, reject non-essential cookies, or manage your preferences by category. You can change your cookie settings at any time. Withdrawal of consent does not affect processing carried out before withdrawal.
6. Third-Party Cookies and Services
Belldrop uses the following third-party providers that may place cookies or process usage data through our website:
• Framer — website hosting and rendering
• Storekit — ordering and payment checkout flow
• Google Analytics — website usage analytics and traffic measurement
• Intercom — customer support chat and communications
Where these providers place cookies, this will be disclosed in our consent management tool and/or the cookie list below.
7. How to Manage Cookies
You can manage cookies through our cookie banner or settings tool, through your browser settings, by deleting existing cookies from your device, or by using privacy controls offered by your browser or device. Disabling certain cookies may affect site functionality or the ordering process.
8. Cookie List
[The following cookie list will be finalised once the live site is deployed and a full cookie audit has been completed. The list will include: cookie name, provider, purpose, category, duration, and whether the cookie is first-party or third-party.]
Known cookies based on the current technology stack (to be verified and completed):
• Google Analytics: _ga (2 years, analytics, first-party); _gid (24 hours, analytics, first-party); _gat (1 minute, analytics, first-party)
• Intercom: intercom-id-* (session/persistent, functional, first-party); intercom-session-* (1 week, functional, first-party)
• Framer: [to be confirmed after deployment]
• Storekit: [to be confirmed — checkout session cookies]
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. The current version will be published on our website with the date of last update.
Cookie Policy
Last updated: [20.03.2026]
1. What Are Cookies?
Cookies are small text files or similar technologies stored on your device when you visit a website. They can be used to make websites work, improve user experience, remember preferences, measure usage and support marketing. In this Cookie Policy, “cookies” also includes similar technologies such as pixels, tags, local storage and SDK-based tracking where applicable.
2. Who Is Responsible?
The provider responsible for cookies used on the Belldrop website is Pellegrino DE UG (haftungsbeschränkt), Kaiserstraße 39, 63065 Offenbach am Main, Germany. Email: contact@belldrop.de; Privacy: privacy@belldrop.de; Phone: +49 15227606188.
3. Categories of Cookies
A. Strictly necessary cookies
These cookies are necessary to provide the website or a function expressly requested by the user, including page navigation, language selection, session management, security and fraud prevention, consent settings, and checkout/order-session continuity. These do not require consent.
B. Functional cookies
These cookies help us remember your preferences and provide enhanced features, for example remembering language or hotel-related settings. These may require consent where not strictly necessary.
C. Analytics cookies
These cookies help us understand how users interact with our website and ordering flow. We use Google Analytics for this purpose. Analytics cookies are used only where legally permitted and, where required, only after obtaining your consent.
D. Marketing cookies
These cookies may be used to measure campaign performance, manage promotions, limit abuse of vouchers or connect website interactions with advertising tools. Where required by law, these are used only after consent.
4. Legal Basis
Under the GDPR and the German Telecommunications Digital Services Data Protection Act (TDDDG), storing or accessing information on your device is permitted only where it is strictly necessary for the digital service requested, or where consent has been given. Strictly necessary cookies are used on the basis of necessity. All non-essential cookies require consent.
5. Consent Management
When you first visit our website, you will be shown a cookie banner or consent management tool allowing you to accept all cookies, reject non-essential cookies, or manage your preferences by category. You can change your cookie settings at any time. Withdrawal of consent does not affect processing carried out before withdrawal.
6. Third-Party Cookies and Services
Belldrop uses the following third-party providers that may place cookies or process usage data through our website:
• Framer — website hosting and rendering
• Storekit — ordering and payment checkout flow
• Google Analytics — website usage analytics and traffic measurement
• Intercom — customer support chat and communications
Where these providers place cookies, this will be disclosed in our consent management tool and/or the cookie list below.
7. How to Manage Cookies
You can manage cookies through our cookie banner or settings tool, through your browser settings, by deleting existing cookies from your device, or by using privacy controls offered by your browser or device. Disabling certain cookies may affect site functionality or the ordering process.
8. Cookie List
[The following cookie list will be finalised once the live site is deployed and a full cookie audit has been completed. The list will include: cookie name, provider, purpose, category, duration, and whether the cookie is first-party or third-party.]
Known cookies based on the current technology stack (to be verified and completed):
• Google Analytics: _ga (2 years, analytics, first-party); _gid (24 hours, analytics, first-party); _gat (1 minute, analytics, first-party)
• Intercom: intercom-id-* (session/persistent, functional, first-party); intercom-session-* (1 week, functional, first-party)
• Framer: [to be confirmed after deployment]
• Storekit: [to be confirmed — checkout session cookies]
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. The current version will be published on our website with the date of last update.